Everything You Need To Know

SHIPPING & DELIVERY

Your order(s) will be shipped to your door step as soon as they are completed. Please allow all personalized items 5 - 10 business days.

All products will be shipped via USPS, and shipping is available to all locations within the U.S.

 

TRACKING YOUR ORDER

Once your order is shipped, you will receive the USPS tracking number by email.

GUARANTEE POLICY

Our team is dedicated to providing high quality service to satisfy your wants and needs.

When ordering, we ask that you keep in mind that no two handmade items are identical.

RETURN POLICY

Due to the nature of our products, we can not process returns for hygienic reasons.

Cupstom is not responsible for any damage caused to your item(s) during shipping.

However, please contact us if there are any issues. We will evaluate each on an individual basis.

 

LOCAL ORDERING 
(Montgomery & Auburn, AL area)

Residents of the Montgomery, AL and Auburn, AL areas are eligible to receive free delivery of their order. For additional savings on shipping for our cool coffee mugs and other products, please place any local orders by contacting us or through DM on Instagram (@iLoveCupstom). Include your contact information, product(s) you want, and intended method of payment.

 

SPECIALTY ORDERS

For any inquiries regarding fully customized items or large quantities of items, please contact us.

We are fully prepared to meet your needs!